Priority Definitions:
  • Urgent: Complete system failure or critical technology issue causing business stoppage
  • High Priority: Significant technology disruption severely limiting business operations
  • Normal Priority: Standard issues that can be addressed within 24-72 business hours
  • Low Priority: General questions or non-critical issues

Employee (Free):

  • An entry in the HR database that represents a person working for the company
  • Doesn't necessarily have login access to the Odoo system
  • Can appear in organizational charts, be assigned to departments, and have their information tracked in HR records
  • No license cost associated with simply having employee records

Full User (Internal Paid User):

  • Has credentials to log into the Odoo backend system
  • Can access and work with Odoo applications according to their permissions
  • Requires a paid user license (per Odoo's licensing model)
  • Must be associated with an employee record to access certain HR-related features

A key point is that you can have many employees in your HR database, but only a subset might be full users with system access. For example:

  • A factory worker might be an employee in your HR records but may not need Odoo access
  • A sales manager would typically be both an employee and a full user with access to CRM and other modules

This distinction helps organizations manage costs, as you only pay for licenses for employees who actually need to use the system, while still maintaining complete employee records for HR purposes. Additional users have additional costs beyond the first 2 users included in your tech Fee. 

Employee and User Management: Important Cost Information

Before creating a paid user account, an employee record must first be established in the system. Your franchise agreement includes two paid users as part of your technology fee. Any additional users with back-office (internal portal) access will incur extra charges.

Employee records without system access are completely free—there is no cost for maintaining staff information in the HR database when those employees don't require login credentials. You have two options for adding new employees to the system:

  1. You may add employee records yourself at no additional cost
  2. Arrowhead Survival Franchising can add the employee record for you for a one-time service fee of $45

This structure allows you to maintain complete records of your staff while only paying for those who require actual system access to perform their duties.

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